Privacy Policy

Terms and Conditions

These Website Terms and Conditions Terms and Conditions govern the ordering, sale, and delivery of Goods, and the use of the Website.

These Terms and Conditions are binding and enforceable against every person that accesses or uses this Website including without limitation each user who registers as contemplated below registered user. By using the Website and by clicking on the “Register Now” button on the Website, as may be applicable, you acknowledge that you have read and agree to be bound by these Terms and Conditions.

The Website enables you to shop online for multiple ranges of goods such as Consumer Electronics, Electronic Components, Fashion, Accessories, Footwear, Gifts, Premiums, Machinery, Parts, Mobile Electronics, and Smart Living Electronics.

 Acceptance

MULTMEDIA permits the use of this Website subject to the Terms and Conditions. By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Please refer to our Returns/Exchange Policy for more information about returning products (and related refunds, replacements, or repairs).  The Returns Policy is incorporated by reference (which means that it forms part of these Terms and Conditions).

Returns Policy

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it or credit your account, subject to the below terms. This Policy applies to products bought from MULTMEDAISZA.COM. Please note Online Course Codes are dealt with separately.

Certain parts of this Policy do not apply to Unboxed Deals, reconditioned products, or used products, and this is indicated in the relevant sections below. Unboxed Deals are returned products that are offered for sale at discounted prices, because their original packaging is damaged, unsealed, or missing, or the products show signs of handling and/or re-packaging.

This Policy forms part of the MULTMEDIA Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.

Preparing your products for a return

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

•             package your products safely and securely for protection during transit;

•             clearly mark your return reference number on the outside of the parcel; and

•             include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

1: Unwanted products

You can return an unwanted product to us at no charge, provided:

•             it is undamaged and unused, with the original labels and stickers still attached;

•             save in relation to Unboxed Deals, reconditioned products, and used products, it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable). Please refer to our FAQs for some examples;

•             it is not missing any accessories or parts;

•             you log a return on the Website within 30 days of delivery to you or collection by you of the unwanted product.          After 30 days, you can only return a product if it is defective; and

•             it is not one of the products listed below.

Changed your mind?

Where you have changed your mind and would like a credit for a product, you can return it – provided the product is not:

•             a digital product such as an eBook, electronic voucher, gaming code, or another digital download;

•             an audio or video recording or computer software that has been unsealed;

•             a newspaper, periodical or magazine;

•             a foodstuff, beverage or other product intended for everyday consumption;

•             a nursing or maternity product, an infant bottle, infant feeding product or bottle accessory that has been unsealed, including (but not limited to) breast pumps, bottles, teats, soothers/pacifiers, formula, maternity underwear, nappies, and wipes;

•             a beauty product or fragrance which has been used;

•             an intimate product, lingerie, swimwear, bodysuit, underwear, or jewelry for piercings, which for hygienic and public health reasons may not be returned; or

•             a product which has been personalized for you or made to your specifications; or

•             a flatpack furniture product that has been assembled after delivery.

We will collect the product from you at no charge. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

Want to exchange?

Fashion and sportswear products can be exchanged for a different size or color variation, provided that such variation is available. An Unboxed Deal, reconditioned product, or used product can only be exchanged for a variation of the same Unboxed Deal, reconditioned product, or used product if such variation is available. In such a case, we will collect the product from you and deliver the requested product to you at no charge. If such variation is not available, we will credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

We are entitled to inspect the product to validate your return. Please refer to our FAQs for some advice on making sure that your product is returnable under this section.

Not what you ordered?

If we accidentally deliver the wrong product to you, or if the product is not as described on the Website, please notify us and we will collect the product from you at no charge. If the product is missing any accessories or parts, you will need to follow the process set out in section 2 below. Once we have inspected the product and validated your return, we will at your choice deliver the correct product to you as soon as possible (if the correct product is available); or credit your account with the purchase price of the product within 10 days of the return (or refund you if that is your preference).

2: Products damaged on delivery

Should a product be damaged or missing any parts or accessories at the time of delivery/collection, please notify us within 7 days of such delivery/collection by logging a return on the Website.

We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product as soon as possible (if such repair is possible/ we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference).

3: Defective products

We do our best to ensure that the products we deliver to you are of high quality, and in good working order, and without defects.

What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.

The following will NOT be regarded as defects and will not entitle you to a return under this section 3:

•             faults resulting from normal wear and tear;

•             damage arising from negligence, user abuse, or incorrect usage of the product;

•             damage arising from electrical surges or sea air corrosion;

•             damage arising from a failure to adequately care for the product;

•             damage arising from unauthorized alterations to the product;

•             where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you; and

•             in relation to Unboxed Deals or used products, signs of handling, and/or repackaging.

Standard Warranty

If you have received a product that turns out to be defective or otherwise of poor quality (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery/collection of the product.

You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/refund.

Where you request a repair/replacement of an Unboxed Deal, reconditioned product, or used product and a repair is not possible, we will see if we have a replacement Unboxed Deal, reconditioned product, or used product in stock (which is the same product, of the same nature and type, as the one sold), but if we do not, we will credit/refund you. A product in perfect condition (that is not an Unboxed Deal, reconditioned product, or used product) is not the same product as an Unboxed Deal, reconditioned product, or used product. This is why Unboxed Deals, reconditioned products, and used products are discounted, compared to products in perfect condition.

Direct Warranty (stipulated on the product page)

A direct warranty product is a product for which the relevant manufacturer wishes to manage defective returns itself, directly with the customer, and not through MULTMEDIA . Some examples include Dell, Nespresso, Xbox, and PlayStation products.

If a direct warranty product turns out to be defective or otherwise of poor quality, please notify us and we will provide you with the relevant manufacturer’s contact details. Alternatively, you can notify the relevant manufacturer directly if you already have its details. The relevant manufacturer will then assist you further, but if you have any difficulty, please let us know and we will be happy to assist you where we can.

4: Gift Vouchers & Coupons

There are two types of Coupons: a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon”), and a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon”).

Where you have used a Fixed Coupon to pay for an order, and you or Takealot later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for credit in accordance with the Returns Policy, the value of the Fixed Coupon will be deducted off the purchase price of the canceled or returned product(s) (as applicable), and we will credit your account for the balance, if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the original Fixed Coupon used. MULTMEDIA may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon.  For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).

Where you have used a Percentage Coupon to pay for an order, and you or Multimedia later cancels your order (or part thereof) prior to delivery of the relevant product(s), or you log a return of one or more products for credit in accordance with the Returns Policy, the value of the discount received using the Percentage Coupon will be deducted off the purchase price of the canceled or returned product(s) (as applicable), and we will credit your account for the balance if any (or refund you if that is your preference). We will also provide you with a replacement Fixed Coupon of the same value as the discount received using the original Percentage Coupon. MULTMEDIA may in its sole discretion impose restrictions on the use of the replacement Fixed Coupon. For any subsequent cancellations or returns arising out of the same order, we will credit your account as normal with the value of the returned product (or refund you if that is your preference).

Wherever you have used a Gift Voucher to purchase a product that you later return for a refund in accordance with the Policy, we cannot refund you in cash for that portion of the purchase price which you paid using the Gift Voucher, but we will credit your account.

Registration and use of the website

Only registered users may order Goods on the Website.

To register as a user, you must provide a unique username and password and provide certain information and personal details to MULTMEDIA. You will need to use your unique username and password to access the Website in order to purchase Goods.

You agree and warrant that your username and password shall:

be used for personal use only; and

not be disclosed by you to any third party.

For security purposes you agree to enter the correct username and password whenever ordering Goods, failing which you will be denied access.

You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorized or fraudulent, you will be liable for payment of such order, save where the order is canceled by you in accordance with these Terms and Conditions.

You agree to notify MULTMEDIA immediately upon becoming aware of or reasonably suspecting any unauthorized access to or use of your username and password and to take steps to mitigate any resultant loss or harm.

By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.